Frequently Asked Questions
Everything you need to know about shopping with Original Luxury.
Are all products on Original Luxury authentic?
Absolutely. Original Luxury guarantees 100% authenticity for every item we sell. We source directly from authorized distributors and the luxury fashion houses themselves to ensure you receive genuine designer goods.
What is your global shipping policy?
We offer insured worldwide shipping via premium carriers like DHL and FedEx. Delivery times typically range from 3 to 7 business days depending on your location. Tracking information is provided as soon as your order is dispatched.
How do I return an item if it doesn't fit?
We offer a 14-day return policy for all unworn items with original tags and packaging intact. Simply visit our Returns Portal to generate a shipping label. Please note that certain limited-edition items may have specific return restrictions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
Are customs duties and taxes included in the price?
For orders within the EU and USA, duties are typically included. For other international destinations, duties and taxes are calculated at checkout (DDP) so there are no surprise fees upon delivery.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. Since luxury brands often vary in fit (Italian vs. French sizing), our stylists are also available via Live Chat to provide personalized sizing advice.